HOW JAYU IS PROTECTING YOUR PRIVACY
Privacy Policy
JAYU is committed to protecting the confidentiality of personal information of current and potential participants, donors, current and potential audience members, employees, volunteers, and other individuals. Protecting your privacy and the confidentiality of your personal information is fundamental to our relationship with you.
This statement lets you know of our policy on privacy and how we’re ensuring your privacy and the confidentiality of your personal information are protected.
Consistent with the Municipal Freedom of Information and Privacy Act (“MFIPA”), our privacy policy has seven key principles:
• Collecting and using information
• Releasing information
• Protecting information
• Providing information access and accuracy
• Logging practices
• Cookie practices
• Respecting and responding to your privacy concerns
1. Collecting and using information
Personal information collected may include:
• home and business address, telephone numbers, email address, age, and birth date
• purchase history
• artistic preferences and other personal interests
• methods and preferences of communications
Most of this information is collected when tickets are purchased by phone, online or at a box office run by JAYU or a third-party service, organization or provider.
Your information may be used for the following:
• billing purposes
• to mail tickets
• to understand the needs and desires of our supporters
• to let you know about schedule changes, event cancellations, upcoming events, and special offers
• donor recruitment
JAYU does not sell, trade, or rent any personal information. Information about your personal preferences is used to help us understand the programming and services that may be attractive to our patrons. From time to time JAYU may send you information from other arts organizations that we believe may be of interest to you.
In summary, your information is collected for us to provide you with the level of service you have come to expect from us.
2. Releasing information
Only authorized personnel have access to this information.
Your information is only shared:
• when we have your consent
• with our suppliers or agents who assist us in serving you
• where we are required or permitted to do so by law
A privacy protection clause is included in all contracts with any third parties to ensure they provide the same level of protection that is consistent with JAYU’s privacy policy.
3. Protecting information
We will protect your personal information with appropriate safeguards and security measures. We will keep your personal information only for the time it is required for the permitted purposes.
As stated, all the persons to whom we may provide personal information (for example, our mailing house) are bound to maintain your confidentiality and may not use the personal information for any unauthorized purpose as part of their contracts with JAYU.
Only authorized individuals have access to the information provided by our customers. The length of time we keep personal information varies depending on the purpose it was collected for and used. When your personal information is no longer needed, we have procedures to either destroy, delete, erase, or convert it to an anonymous form.
4. Providing information accuracy
We will make every reasonable effort to keep your information accurate and up to date.
5. Logging practices
JAYU may log HTTP requests to JAYU’s web server. These logs record the IP address of site visitors. An IP address is the number automatically assigned to the computer or to the ISP (Internet Service Provider) requesting a URL.
6. Cookie practices
Some JAYU webpages use cookies for one of the following three practices:
• single-session cookies, which log users over a single session and do not maintain data over multiple sessions or visits
• multi-session cookies for use in web analytics, which log users over multiple sessions purely to gather data to analyze web-traffic statistics
• multi-session cookies for use as persistent identifiers (persistent cookies), which log users activities over multiple visits with the intent of remembering data, settings, or preferences unique to that visitor
7. Respecting and responding to your privacy concerns
We will investigate and respond to your concerns about any aspect of our handling of your information.
If you have any questions or concerns about privacy, would like to request access to personal information our company has about you, or if you believe that any personal information we have about you is inaccurate or out of date please contact JAYU directly. You may also request that your personal information, if any, be removed from our mailing list at any time by contacting us at info@jayu.ca
We reserve the right to change this policy statement at any time by posting a new privacy statement here. Please be sure to visit this site often to see if anything has changed. Any changes to this privacy statement will be in compliance with applicable privacy laws.